Cancellation and no-show policy

What is your cancellation policy for fully prepaid bookings?

1 – If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 – If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus AUD80. If your online payment is less than AUD80, no refund will be made for your car hire booking.

3 – If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.

4 – All cancellations must be made in writing via email,

5 – Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

You will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

What is a no-show?

A ‘no-show’ occurs for the following reasons:

1 – You didn’t inform us about your cancellation prior to your pick-up time.

2 – You failed to pick up the car at the arranged time and date.

3 – You failed to provide the documentation that’s required to pick up the car.

4 – You failed to provide a credit card in the main driver’s name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

Sunset Rent a Car reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.